Consumer Rights

Consumer Rights and Policies

Activity Description and Pricing

We are committed to providing consumers with detailed and transparent activity descriptions and pricing information. You will be able to fully understand the content of your selected activity before booking, including participation rules, schedules, special precautions, and pricing. We ensure that all terms and fees are clearly stated, avoiding any possible misleading or misunderstanding, and protecting your right to informed consent.

Refund and Cancellation Policy

We provide flexible and transparent refund and cancellation policies. Consumers may request cancellation and receive a full refund within a specified time period before the activity begins. If cancellation is requested after the specified time, a processing fee may be charged depending on the circumstances. We ensure that specific cancellation terms and fees are clearly listed when you book, so you can make an informed decision.